Help Center

WHAT SHIPPING METHODS ARE AVAILABLE?

SWEEJAR offers fulfillment by Amazon service, and the carrier is usually one of the reliable courier express companies, like USPS, FedEx, UPS and so on.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Standard Shipping: (Order received within 3-7 business days)
Expedited: (2-4 business days from order date) [USA only]
Premium: (1-3 business days from order date) [USA only]

DO YOU SHIP INTERNATIONALLY?

Yes. But presently SWEEJAR only ship products to the USA, Canada, UK, German. Customers from other countries who want to purchase SWEEJAR  products should contact SWEEJAR  customer service at: (shopify@sweejar.net) first before making an order.

Note: Please contact the customer service if the total amount of your order exceeds $1000 (for the Expedited and Premium). Thank you very much!

SWEEJAR is committed to customers’ 100% satisfactory shopping experience.

Ceramic products are fragile and though we do our best to ensure their safety and wholeness during shipment, there’s still a possibility that the product will not arrive your destination in perfect condition. Therefore, we kindly ask you, after receiving the product, to please unpack it and check carefully whether there are any chipped or broken items. In case there is, please feel free to contact Sweejar customer service.

30 DAYS NO-REASON MONEY BACK GUARANTEE

Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at SWEEJAR. If you are not happy with your purchase for any reason, simply contact us within thirty (30) days of purchase for a refund or a replacement. If you want to exchange your product, please click here at SWEEJAR customer service to contact us. Returning address will be provided by our support team. Kindly note that the returns shipping fee is non-refundable and products must be returned unused for a refund.

DAMAGED /QUALITY GUARANTEE

If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this information to us with a description of the damage, quoting your order number. We will then arrange for a replacement item to be sent to you as soon as possible, and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement. Please be assured that we will always replace goods that have been damaged during transport if reported to us within 7 days.

24 HOURS OF CUSTOMER SUPPORT

Our SWEEJAR Customer Service Team will try our best to solve your problem, please feel free to contact us. Email address: shopify@sweejar.net

WHATEVER IT TAKES. WE’LL MEET YOUR NEEDS!

PREPARED DEMO CONTENTYou can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. We also accept offline payments via check & direct bank deposit in Country X and Country Z.Cash on Delivery is available in city X, city Z and city Y, up to $X. Note that additional exchange fee may apply if your currency is other than US dollars.

PREPARED DEMO CONTENTYour 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email support@demostore.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

PREPARED DEMO CONTENTSimply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within X business days.Our support team is always happy to guide you at any step!

PREPARED DEMO CONTENTInternational taxes might be applied depending on your country's taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.