Frequently Asked Questions

After you have registered email address, you can use the code “ 10New ” at checkout to receive a 10% discount on your order.

Unfortunately you can only use one promotion per order.

If the product cannot be used in a microwave or dishwasher. We will provide a clear introduction on the product page. 

Or you can check the bottom of each item. If the product is safe for use in microwaves and dishwashers, it will be clearly marked on the underside. If there are no such indications, it should be assumed that the item is not suitable for use in microwaves or dishwashers. 

For your safety and the longevity of your dinnerware, please adhere to these guidelines.

Do not put overly heavy items on top of porcelain

Do not soak tableware in chlorine or bleach

To avoid thermal shock and cracking, do not put cold items (from the fridge) in a hot oven and do not put hot items on a cold surface.

You may ask our customer service, whether the product will be out of stock and how long it will be on the shelves again.

Sale items show out of stock means that the item has been sold out, will not continue to be on the shelves, but you can also check with its similar items to see if you like something.

We regret to inform you that we do not offer this service.

Yes, we offer a 6-month warranty on our products, which begins from the time you receive the items. This warranty covers any defects in workmanship or materials that may arise during normal domestic use. However, it's important to note that damages resulting from foreseeable wear and tear, misuse, abuse, accidents, or commercial use are not covered by the warranty. Our aim is to provide our customers with the best possible service, and we stand behind the quality of our products.

We are sorry to hear that you have received a damaged or defective item from Sweejar. We aim to resolve this issue promptly and efficiently. Please follow these steps to help us assist you as quickly as possible:

Email Us: Immediately send an email to hello@sweejar.net

Subject Line: Include your order number for quick reference.

Email Body: Provide the following details to ensure a comprehensive evaluation:

• Quantity of the damaged or defective items
• Clear photos of the damage or defect, which are essential for our assessment.
• The color and type/model of the item(s) affected.

These details will help us understand the issue better and expedite the resolution process. Once we receive your email, we will guide you through the next steps and, if necessary, initiate a replacement or refund. If additional information is needed, we will contact you directly via email.

We understand that you may have a preferred drop-off location for your package. However, we are unable to request that the courier place packages in a specific location. The final placement of your package will be determined by the local courier's standard practices and requirements. We recommend contacting the courier directly if you have specific delivery preferences or instructions. They are best equipped to accommodate such requests based on their operational policies.

We understand that accidents happen and you might occasionally need to replace a piece from your dinnerware set. While our catalog includes sets composed exclusively of one type of item—such as plates, dessert plates, or soup bowls—we do not offer individual pieces for sale separately. If you're interested in smaller sets that include only one type of item, please contact us by email at hello@sweejar.net to inquire about availability for specific series. We’re here to assist you in finding the perfect match for your existing set!

We understand that some of our customers in Europe may require a VAT invoice for their purchases. Please note that our product prices do not include VAT, and as such, we are unable to provide a VAT invoice. However, we can issue an invoice that includes the product prices and any taxes (if applicable) that were charged at the time of purchase. If you need such an invoice, please contact us at hello@sweejar.net with your order details, and we will be happy to assist you.

Before Shipping:

If you need to cancel an order, please contact us immediately at hello@sweejar.net If your payment has been processed but your order has not yet been shipped, we can cancel your order and refund the full amount. However, there may be a delay between the actual shipment and when the shipping notification is sent. As such, we cannot guarantee the cancellation will be successful if the order has been dispatched but you have not yet received the shipping notification.

After Shipping:

Once an order has been shipped and you have received the shipping confirmation email, we cannot cancel the order directly. Here are your options:

Reject the Package:

Procedure: Log into the carrier's website or contact them directly to refuse the package. This will initiate the return process, and the package will be sent back to us.

Outcome: If you successfully reject the package, we will cover the return shipping costs and issue a full refund upon receipt of the returned items.

Failed Package Rejection:

Procedure: If you are unable to reject the package and it is delivered, please contact us to request a return authorization, following the steps outlined in our Return Policy.

Outcome: You will be responsible for paying 50% of the return shipping costs, as detailed in the Return Charges section of our policy.

Additional Notes:

Please act promptly if you wish to cancel an order, especially if the shipment process may already be underway. This proactive approach helps avoid unnecessary shipping and return procedures.

Please contact us within an hour of placing your order if you realize you'd like another variant of the product. this will increase the chances that we're able to change the items for you.

Please contact us as soon as possible. We will help you ensure your logistic information.

Please contact us as soon as possible. give us the order number and take a clear photo, We will tell you how to deal with it.

When placing an order on our website, we offer a wide range of payment options to suit your needs. You can pay using PayPal or any of the following credit and debit cards: Visa, MasterCard, American Express, and JCB. Additionally, we support several digital and mobile payment methods including Apple Pay, Google Pay, Shop Pay, Bancontact, and iDEAL. Choose the one that's most convenient for you to securely complete your purchase.

We recommend verifying that all credit card fields are populated accurately prior to submitting your order. If you continue to experience difficulties placing your order please send us an email and a representative will be happy to assist you.

Occasionally, when using credit cards like Visa or MasterCard, the amount billed might be slightly different from what was shown during checkout. This discrepancy is often due to fees such as international transaction charges or currency conversion fees, which are determined and applied by your card issuer, not Sweejar. We understand that these additional charges can be confusing and we encourage you to reach out to your card issuer for a detailed breakdown and further assistance. Please be assured that Sweejar does not receive any part of these additional fees. We appreciate your understanding and are here to help with any other questions you might have.

We are delighted to offer shipping to the United States. If your country is not listed, please contact us for more information, as we are continually working to expand our delivery options to accommodate all our customers' needs. We are committed to providing excellent service and ensuring a seamless shopping experience with Sweejar.

Sweejar accepts returns on products within 30 days of delivery. For details, please read Return or contact us.

Please contact us if you have any questions or concerns regarding a return.

Please take clear photos and contact us the first time when you receive the broken items for the first time.

please read Return for details.

Shipping costs calculated based on the number of the weight of your items, you can check your shipping costs on the checkout page.

Once your order is placed, the ability to change your shipping address depends on the order's shipping status:

If a Tracking Number Has Been Issued:

Unfortunately, we cannot change the address after a tracking number has been assigned to your shipment due to logistics restrictions.

For U.S. Customers: Our deliveries are handled by UPS. We are unable to assist with address changes on orders shipped via UPS. You may attempt to contact UPS directly to request an address change, but please be aware that such modifications are rarely successful.

If You Have Not Yet Received the Shipping Confirmation Email:

There is still a chance to adjust your address if the package has not yet been dispatched. Please contact us immediately at hello@sweejar.net with your order details. Be aware that there can be a delay between the shipment of your order and the shipping notification; thus, we cannot guarantee the address can be updated in time.

Address Accuracy Advisory:

We encourage you to carefully review your shipping address before completing your purchase. Incorrect address details may lead to delivery issues for which Sweejar cannot be held responsible. We appreciate your attention to this detail to help ensure a smooth delivery process. If you notice an error after your order is placed, please contact our customer service immediately to assist you with potential corrections.

The delivery time for your order varies based on your location. For customers in the US, orders typically arrive within 3-8 business days. Please note that our warehouse requires 1-2 business days to process your order before it can be shipped.

For more detailed information about shipping timelines, please visit our Shipping and Delivery policy page. We appreciate your patience and are committed to delivering your order as quickly as possible.

To track your orders, click on the "Track Order" link at the bottom of our website. If your items have shipped, a tracking number will be provided. Enter your tracking number to see where your package is and when it's estimated to be delivered.

If the product you received from Sweejar is broken, damaged, defective, or not as ordered, we will cover the return shipping costs. If the product is no longer needed or the wrong product was ordered by mistake, you will be responsible for paying 50% of the return shipping costs.

Please contact us within 30 days of receiving your product to initiate the return process. For detailed instructions on how to return items, including specific return shipping fees, please visit our Return and Refund Policy page. This page provides all the information you need to know about our return procedures and policies.

If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your goods.

You can visit our Return Policy page for more information, or contact our customer service directly by email.

If you purchased the Worry-Free Purchase service when placing your order in our store, you can easily submit a claim request by following the steps outlined on the document page. Document

If you haven't bought this service before, please contact us via hello@sweejar.net

I'm sorry to tell you that we do not provide an international delivery service, our goods are only sold in the United States now.

We regret to inform you that we do not offer this service.

We regret to inform you that we do not offer this service.